Terms and conditions



Welcome to the website www.piecanela.com.mx and all its divisions, subsidiaries, affiliates and internet sites, which offer you access to the website and sell you products under the terms and conditions established therein, we ask you to read These terms and conditions carefully before using the website www.piecanela.com.mx, since by entering our site you confirm your understanding with them, if you do not accept these terms and conditions of use, you will not be able to use this site.

These terms and conditions regulate the use of the website www.pielcanela.com.mx, owned by Skin Canela Design SAPI de CV, which is a Public Limited Company for the Investment of Variable Capital, domiciled at NIZA 46, PB CABBAGE. JUÁREZ, CUAUHTEMOC, D.F. 06600

Through its website www.pielcanela.com.mx, Piel Canela Design SAPI de CV, offers goods, offering its users and subscribers the possibility of their acquisition, due to the content and purpose of the website, people who want To benefit from its services, they must subscribe, which is done by filling in the registration form and following the steps that will subsequently be communicated to them by email for such purposes, the condition of subscriber implies acceptance of the terms and terms of use.

Upon completion of the registration form, the site subscriber will receive an access password, the subscriber will be solely responsible for keeping the password provided and as well as other secure account identifiers, the account holder is fully responsible for all activities that occur under your password or account, on the other hand, you must notify us of any unauthorized use of your password or account, in no way, we will be responsible, directly or indirectly, for any loss or damage of any kind incurred as a result of the failure to comply with this condition.

Piel Canela Design SAPI de CV, reserves the right to change, modify, add or eliminate parts of these terms and conditions of use at any time, the changes will be effective when they are published on the site www.pielcanela.com.mx, by Please check periodically for updates to these terms and conditions of use, as you will have to accept the changes made in order to continue accessing the site and continue buying products.


To be able to use the site www.pielcanela.com.mx you must be 18 years of age or, if applicable, be accessing under the supervision and consent of your parents, of whoever holds the exercise of parental authority, guardianship and custody or else of legal guardian if it is the case.

By accepting these terms and conditions, we grant you a non-transferable and revocable license to use our site, under the terms and conditions described and accepted, for the purpose of purchasing items offered on our page.

The commercial use or the name of third parties are prohibited, except as expressly permitted by us previously, any violation of these terms and conditions will lead to the immediate revocation of the license granted in this section, without prior notice.

Certain services and the characteristics related to them, which may be available on the site www.pielcanela.com.mx, may require registration or subscription, if you decide to register or subscribe to any of these services or related functions, you agree to provide accurate and up-to-date information about yourself, to quickly update that information if there are any changes.


During the registration process, you agree to receive promotional emails from the site www.pielcanela.com.mx, however, later, you can choose not to receive such promotional emails by clicking on the link at the bottom of any promotional email.

Also during the registration process you expressly authorize us to make phone calls and send you text messages for marketing purposes, however at any time you have the power to revoke this consent by sending an email to Asistentedireccion@pielcanela.com.mx where you expressly express us express your wish to no longer receive phone calls or text messages from our marketing team.

The foregoing in accordance with the federal Consumer Protection Law, as well as the Agreement establishing the rules of operation and functioning of the Public Registry of Consumers.


Any communication that you send to the website www.pielcanela.com.mx, including, but not limited to, questions, criticisms, comments, suggestions will become our sole and exclusive property and will not be returned, unless there is a court order. Likewise, when you send comments or criticisms to the site, you also grant us the right to use the name you send, within the framework of said review, comment, or any other content, finally, it should be mentioned that you should not use an email address fake email, that is, pretending to be someone you are not.

Likewise, the data that subscribers send to the website www.pielcanela.com.mx, to register various accounts in order to benefit from the promotions of new subscribers, will also be our property and will not be returned unless there is a court order. Accounts will be canceled and terminated immediately, any benefit or promotion that has been tried to redeem will be canceled and the subscriber who has tried to obtain the benefit, the license granted at the time of subscription may be revoked, proceeding to cancel any order of products that had been made, without any kind of responsibility on our part.


There are cases in which a purchase order may not be processed due to circumstances beyond our control and which cannot be foreseen, circumstances in which force majeure or unforeseeable circumstances intervene, in that sense, www.pielcanela.com.mx , will immediately inform the customer of the reason why it was not possible to process an order, restoring any amount charged to the subscriber, making it clear that in this process additional information can be requested to complete the refund process.

It also refers that all the products offered on the site www.pielcanela.com.mx, are subject to availability and are offered to our subscribers while stocks last, so it may be the case that the same product can be purchased by several customers at the same time and at the end of the sale process it turns out that the product is no longer available because it has been exhausted, even though it appears on the website www.pielcanela.com.mx, in which case the subscriber will be informed of such situation proceeding to the reimbursement of any amount paid for the product purchased if applicable or you will be notified of the impossibility of processing the purchase order.

If derived from some of the assumptions contemplated in this section, or from other circumstances, we had to reimburse the subscriber some amount of money, this refund, with the prior consent of the subscriber, may also be made by means of an electronic coupon for the total amount to be reimbursed, which the subscriber may purchase products without category restriction or minimum purchase, this coupon will be valid for 6 months, if during this period the subscriber does not make use of it, he will unsubscribe.

For the reimbursement of a purchase order, a single means of reimbursement must be chosen through which to return the money, either through a reimbursement coupon, bank transfer or reversal of payment to the credit card.

Likewise, once the reimbursement has been made, the subscribers must send to www.piecanela.com.mx the proof of reimbursement delivered by the respective bank or any documentation that proves that said reimbursement was made. This documentation should be sent to the email Asistentedireccion@pielcanela.com.mx

Some products offered on the site www.pielcanela.com.mx, may be subject in addition to these terms and conditions, to particular conditions of sale, which may be consulted by the subscriber together with the description of the product, it is necessary that all Subscriber verify the particular conditions of sale of these products, before making your purchase, in order to make sure of the terms, conditions and restrictions that in your case may apply in a particular way.

Before purchasing the product, the subscriber must accept the particular conditions of sale, being the case that these general terms and conditions may be added, limited or modified based on the corresponding particular conditions of sale of the product in question, In case of conflict or contradiction in these terms and conditions and the particular conditions of sale, the latter will prevail over the former, consequently the subscriber must read carefully in addition to these terms and conditions, the particular conditions of sale, which They will be understood as accepted at the time the subscriber proceeds to purchase the product.

All sales offers, communications, requests for information, among others, are made through the site www.pielcanela.com.mx, it will not be responsible for communications that are sent outside this site, nor will it be responsible for cash deposits, transfers or payments by credit cards made by subscribers to accounts other than those authorized in the purchase of products, referring to the fact that deposit requests are never made to private accounts.


The data provided by the client is protected according to our privacy notice, published at http://www.pielcanela.com.mx/pages/aviso-de-privacidad


The guarantee of the products will be provided directly by the manufacturers or distributors of the same, the duration of said guarantees is clearly referred to in the description of each product and is issued and validated by the manufacturer or distributor of each product, for which Skin Canela Design SAPI de CV, does not assume any responsibility regarding said guarantees and the subscriber undertakes to contact directly the supplier or manufacturer of the Product in question to make said guarantee effective.

Along with the product purchased, the subscriber will receive a user manual, which contains the instructions for the correct use and installation of the purchased product, as well as all the information on the warranty that the manufacturer has conferred.No subscriber may request a broader warranty. of the one indicated there.

Some products have a guarantee that will be provided directly by Piel Canela Design SAPI de CV, the particular terms and conditions, as well as their temporality, will be made known to subscribers together with the description of the products that such guarantees apply to them. .


Subscribers who purchase products may request the invoice to the email address asistentedireccion@pielcanela.com.mx of the same at the time of purchase, in case of not requesting they will have 7 calendar days to request it.


For the interpretation and fulfillment of these terms and conditions, the parties submit to the jurisdiction of the courts of Mexico City, Federal District, expressly waiving any other jurisdiction that may correspond to them by reason of their present or future addresses.



As of: January 28, 2016